Frequently Asked
Questions

The minimum deposit at uujili starts at ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment channels may have slightly higher minimums due to their own processing requirements. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

Most deposits via GCash and PayMaya are credited to your uujili account instantly or within a few minutes. Online banking transfers (BPI, BDO, Metrobank) typically take 15–30 minutes during business hours. Over-the-counter payments may take up to 2 hours to reflect. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number and we'll investigate promptly.

uujili does not charge any fees on deposits from our end. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before depositing. GCash and PayMaya deposits are generally fee-free for standard transactions.

Processing times vary by payment method:

• GCash / PayMaya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

uujili's finance team reviews withdrawal requests during business hours. Requests submitted on weekends or Philippine public holidays may take slightly longer. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal at uujili is ₱500. This applies across all payment methods. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in batches or require additional documentation as part of our standard security procedures.

Withdrawal requests can be declined for several reasons, including: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account details and payment method, or a pending security review. You'll receive an email explaining the reason. If you believe the decline was in error, contact our support team and we'll review your case as quickly as possible.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering – slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Most bonuses at uujili are automatically credited to your account when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a bonus code during the deposit process. You can view all available bonuses and their status in the "Promotions" section of your uujili account dashboard. If a bonus hasn't appeared after qualifying, contact our support team.

Yes. If you prefer to play without bonuses – for example, to avoid wagering requirements on your withdrawals – you can opt out of bonus offers in your account settings. Once opted out, future deposits will not automatically trigger bonus credits. You can opt back in at any time. Note that opting out does not cancel bonuses already active on your account.

Absolutely. uujili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser – no app download required. Simply visit uujili on your phone's browser and log in to access the full game library. The mobile experience is designed to be just as rich and responsive as the desktop version, whether you're playing in Manila, Cebu, or anywhere else in the Philippines.

Yes. All games at uujili use certified Random Number Generator (RNG) technology to ensure completely fair and unpredictable outcomes on every spin, hand, or round. Our live casino games are streamed in real time from professional studios with real dealers, providing full transparency. Game fairness is regularly audited by independent testing agencies. The Return to Player (RTP) percentage for each game is displayed in the game information panel.

Minimum bets vary by game. Many slot games allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically start from ₱50–₱100 per hand or round. Bingo tickets start from ₱10. You can filter games by bet range in the uujili game lobby to find options that suit your budget.

We strongly recommend enabling 2FA on your uujili account for an extra layer of security. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app (such as Google Authenticator or Authy) or receive OTP codes via SMS. Once enabled, you'll need to enter a one-time code every time you log in from a new device.

If you suspect unauthorized access to your uujili account, act immediately: change your password right away using the password reset function on the uujili Login page, then contact our support team to report the incident. We can temporarily lock your account while we investigate. Also check your email account for any suspicious activity, as account breaches often start there. Never share your password or OTP codes with anyone – uujili staff will never ask for these.

uujili collects and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We only collect information that is necessary for account management, identity verification, and regulatory compliance. Your data is never sold to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

You must be at least 21 years old to register and play at uujili, in accordance with Philippine gaming regulations set by PAGCOR. We enforce strict age verification on all new accounts and conduct ongoing checks to prevent underage gambling. If we identify that a player is under 21, the account will be immediately suspended and all funds returned.

If you feel you need a break from gaming, uujili's self-exclusion tool lets you suspend your account for a period of your choice – from 6 months up to permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and follow the steps. Once activated, your account will be locked and all promotional communications paused. During the exclusion period, we will not accept requests to reactivate your account until the chosen period has fully elapsed. For additional support, PAGCOR also operates responsible gaming resources available to all Filipino players.

Recognizing that gaming may be affecting your life is an important and courageous first step. uujili encourages any player who is concerned about their gaming behavior to reach out for support immediately. You can:

• Use uujili's self-exclusion tool to pause your account right away
• Contact our 24/7 support team – we are trained in responsible gaming and can connect you with professional resources
• Reach out to PAGCOR's responsible gaming program for guidance from the Philippine gaming regulator
• Contact the National Center for Mental Health (NCMH) crisis hotline, which provides free mental health support to all Filipinos

You are never alone. Help is always available, and there is no shame in asking for it. Visit our Responsible Gaming page for a full list of resources.

Yes. All responsible gaming tools at uujili are available directly from your account dashboard under Account Settings → Responsible Gaming. You do not need to contact support to set or lower deposit limits, activate cooling-off periods, or enable session time reminders. Limits that reduce your spending (e.g., lowering a deposit limit) take effect immediately. Requests to increase limits are subject to a mandatory 24-hour waiting period to help prevent impulsive decisions.